Q3: The software your engineer installed for me can't be opened; I click the icon on the desktop and no response, what's the matter? Second, back to watch our video tutorial on how to run "FG fix tool". Technical Service. Then when you connect the device to computer, does it remind you find new hardware? A9 1 : try to connect the fgtech main unit to the 12V or 16v power adapter to see if it still has "low voltage" message.
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