Pegasus Air Check In
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Boarding
What do I need to be aware of before boarding (the last check before entering the aircraft)?
You need to be ready at the boarding gate written on your boarding card, and at the specified time, so that you have plenty of time to settle into the aircraft and store your hand baggage, enabling the flight to take off on time. If you have not arrived at the boarding gate 10 minutes before the scheduled departure time, you run the risk of missing the plane due to ground and terminal rules. To ensure a safe flight and timely departure, each person can only bring one piece of hand baggage, weighing no more than 8 kg, onto the aircraft. For more on this subject, we recommend that you read the General Rules that can be found via our home page.
If your problem was not resolved, would you like to write to us?
YesNoCan I take liquids I have purchased in the duty-free shops onto the aircraft?
You can bring one shopping bag of goods bought in the duty-free shops onto the aircraft. It is vital that the products are placed in a bag by staff working in the duty-free shops. Products bought in the stores are sold in specially sealed, transparent plastic bags. Shop employees will place the receipt or receipts for the sold goods into the bag so that the details (purchase date and location) can be read from the outside without opening the bag. The transparent shopping bags will be sealed by staff in the shop and should under no circumstances be opened by the passenger until the final destination of their flight.
If your problem was not resolved, would you like to write to us?
YesNoSecurity Check points
Can I take liquids I have purchased in the duty-free shops onto the aircraft?
You can bring one shopping bag of goods bought in the duty-free shops onto the aircraft. It is vital that the products are placed in a bag by staff working in the duty-free shops. Products bought in the stores are sold in specially sealed, transparent plastic bags. Shop employees will place the receipt or receipts for the sold goods into the bag so that the details (purchase date and location) can be read from the outside without opening the bag. The transparent shopping bags will be sealed by staff in the shop and should under no circumstances be opened by the passenger until the final destination of their flight.
If your problem was not resolved, would you like to write to us?
YesNoWhat do I need to be aware of before boarding (the last check before entering the aircraft)?
You need to be ready at the boarding gate written on your boarding card, and at the specified time, so that you have plenty of time to settle into the aircraft and store your hand baggage, enabling the flight to take off on time. If you have not arrived at the boarding gate 10 minutes before the scheduled departure time, you run the risk of missing the plane due to ground and terminal rules. To ensure a safe flight and timely departure, each person can only bring one piece of hand baggage, weighing no more than 8 kg, onto the aircraft. For more on this subject, we recommend that you read the General Rules that can be found via our home page.
If your problem was not resolved, would you like to write to us?
YesNoIf you have a previous request, you can query it here.
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*You can only bring 1 piece of cabin baggage on board, with a maximum size of 55x40x20 cm.
Domestic Flights Baggage Allowance
| Essentials | 15 kg |
| Advantage | 20 kg |
| Comfort Flex | 20 kg |
International Flights Baggage Allowance
| Basic | 0 kg |
| Essentials | 20 kg |
| Advantage | 20 kg |
| Comfort Flex | 20 kg |
We are using cookies to personalize and enhance your use of the Pegasus Website. By continuing to use our website without changing your cookie settings, you are agreeing to the use of cookies as set in the Pegasus Privacy Policy.
We use necessary cookies for the smooth functioning of the Pegasus Website and to improve our website performance. We also use functional cookies and publicity and third-party cookies, which are optional. Functional cookies will enable our website to remember your previous choices on the website. Publicity and third-party cookies provide you with advertisement and marketing content based on your internet use through your browser. You may enable or disable the use of optional cookies on the Pegasus Website through the choice options provided below. You may also enable or disable the use of necessary cookies by changing the settings of your internet browser. Please note that when necessary cookies are disables, some of the features of the Pegasus Website may not be available. For more detailed information about the cookies we use, see Pegasus Privacy Policy – Cookies and Digital Marketing.
This type of cookies is necessary for the smooth functioning of the Pegasus Website. These cookies make it possible to visit the Pegasus Website and to benefit from its features. Session cookies are used to store the information in the web pages and to avoid the need to re-enter your details.
These cookies store information about how often the website is visited, any relevant error messages received, the duration of the visit and the user’s use of the website. This information is used to improve the performance of the Pegasus Website.
These cookies remember the choices the user has made on the website (e.g., city and flight date selections) and facilitates the use of the website by the user. These cookies make it possible for the user to benefit from sophisticated internet features.
For using certain functions, third-party suppliers’ cookies are used on the Pegasus Website (e.g., cookies comprising sharing devices on social media on flight destinations and promotional pages). Pegasus Website also contains the cookies of the firms carrying-out advertisement tracking.
For more detailed information about the cookies we use, see Pegasus Privacy Policy – Cookies and Digital Marketing.
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Flight Cancellations and Changes
We're sorry to announce that your flight has been cancelled. We would like to remind you that flights are only cancelled as a result of unforeseen circumstances. If your flight is cancelled, you can either choose to reschedule your flight on the same route within the date range indicated free of charge, or request a full refund for your ticket. Please enter you Reservation (PNR) number and surname below, and then click the "Continue" button to access the page where you can carry out this transaction.
If you purchased your ticket via flypgs.com, our mobile services, or our call centre, you can change your flight or carry out cancellations/refunds there. If you purchased your ticket outside the channels mentioned above, you can carry out these transactions by calling our call centre on 0850 250 67 02. If you have any questions regarding these transactions, please see the "Frequently Asked Questions" section below.
We are using cookies to personalize and enhance your use of the Pegasus Website. By continuing to use our website without changing your cookie settings, you are agreeing to the use of cookies as set in the Pegasus Privacy Policy.
We use necessary cookies for the smooth functioning of the Pegasus Website and to improve our website performance. We also use functional cookies and publicity and third-party cookies, which are optional. Functional cookies will enable our website to remember your previous choices on the website. Publicity and third-party cookies provide you with advertisement and marketing content based on your internet use through your browser. You may enable or disable the use of optional cookies on the Pegasus Website through the choice options provided below. You may also enable or disable the use of necessary cookies by changing the settings of your internet browser. Please note that when necessary cookies are disables, some of the features of the Pegasus Website may not be available. For more detailed information about the cookies we use, see Pegasus Privacy Policy – Cookies and Digital Marketing.
This type of cookies is necessary for the smooth functioning of the Pegasus Website. These cookies make it possible to visit the Pegasus Website and to benefit from its features. Session cookies are used to store the information in the web pages and to avoid the need to re-enter your details.
These cookies store information about how often the website is visited, any relevant error messages received, the duration of the visit and the user’s use of the website. This information is used to improve the performance of the Pegasus Website.
These cookies remember the choices the user has made on the website (e.g., city and flight date selections) and facilitates the use of the website by the user. These cookies make it possible for the user to benefit from sophisticated internet features.
For using certain functions, third-party suppliers’ cookies are used on the Pegasus Website (e.g., cookies comprising sharing devices on social media on flight destinations and promotional pages). Pegasus Website also contains the cookies of the firms carrying-out advertisement tracking.
For more detailed information about the cookies we use, see Pegasus Privacy Policy – Cookies and Digital Marketing.
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