Pegasus Air Check In

pegasus air check in

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My Ticket Transactions

Passengers who have purchased tickets can click the "My Ticket Transactions" button on the homepage of our website and enter their reservation number (PNR) and surname to access their flight and purchase additional services.

How can I purchase a ticket?

You can purchase your tickets from the Ticket Sales tab on the left-hand side of the www.flypgs.com homepage, or you can use your mobile/tablet and our iOS or Android apps and a Visa/Mastercard credit card. You can also call our call center on 0090 850 250 67 77 to purchase your ticket.

How can I change a ticket I have already purchased?

Customers who purchased their ticket from flypgs.com or mobile channels can easily access their flight details and make changes on the website by entering their reservation number (PNR) and surname in the "My Ticket Transactions" section on the homepage of the website. Customers who purchased their tickets from the call centre or an agent need to contact our call centre on 0090 850 250 67 77 in order to make any changes. For rules on changing your ticket, we recommend you read the section entitled "Reservation Changes and Ticket Cancellation" in the general rules section.

How can I cancel all or one of my flights?

Customers who purchased their ticket from flypgs.com can access their flight details on the website by entering their reservation number (PNR) and surname in the "My Ticket Transactions" section on the homepage and cancel some or all of their flights. For details about cancellation rules, we recommend you read the general rules section.

Can I add additional services to my ticket?

Passengers who have purchased tickets can also enter their reservation number (PNR) and surname in the "My Flight Services" section under the "My Flight Services" on the flypgs.com home page to select the desired additional services.

Where can I view my electronic ticket?

If you wish, you can view your tickets by entering your reservation number (PNR) and surname in the Manage My Booking area of the flypgs.com homepage and print out a copy.

How can I change the contact details matched to a ticked I have purchased?

Customers who purchased their ticket from flypgs.com or mobile channels can easily access their flight details and make changes to the contact details entered when purchasing a ticket by entering their reservation number (PNR) and surname in the "My Ticket Transactions" section on the homepage of the website.

My journey has been cancelled due to adverse weather conditions. Can I get a refund?

Refunds for cancelled flights, and for Pegasus Airlines flights that connect to or from the cancelled flight on the same day, are refunded in full with no deductions and can be requested up until the expiry date of the ticket. For refunds of flights connecting to the cancelled flight, the passenger must not have taken the flight concerned. Normal fare rules apply to other flights on the same ticket.

I want to make my ticket an open ticket. What should I do?

Passengers can make a ticket they have purchased an open ticket as long as the first flight has not taken place. An open ticket must be used within 1 year of being changed. Only the penalty fees for the relevant class will be applied for this transaction. If there is a price difference between dates, only this will be paid, and no penalty charge will be applied. You can change your ticket to an open ticket by contacting our Call Centre on 0090 850 250 67 77 or via the My Ticket Transactions section of our website.

The applicable class penalty rules will be applied when a passenger changes their ticket to an open ticket.

Open tickets cannot be transferred and the name on the ticket cannot be changed.

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Service Details

How do I check in online?

You can check-in online by selecting the Check-in tab on flypgs.com and entering your reservation number (PNR) and full name details. Alternatively, you can check in from your mobile phone using our mobile app or from our mobile website.

If your problem was not resolved, would you like to write to us?

YesNo

What is a Mobile barcode? What are the benefits?

A mobile barcode is a QR [square] code sent to Pegasus passengers when they check in and can be used in place of a boarding card. Passengers with a mobile barcode can pass through the boarding gates for international flights departing from Sabiha Gökçen, as well as boarding gates at other airports in Türkiye, by scanning their barcodes on the smart devices/mobile barcode readers, and then enter the aircraft. Mobile barcodes can be obtained by checking in on the website as well as mobile platforms. You can start your check-in online at flypgs.com and also by using Pegasus apps for iPhone, Android and iPad. Click on the check-in menu. Find the appropriate flight by entering your reservation number (PNR) and full name details. Choose the relevant flight and follow the steps on the page to complete your check-in. After you have checked in, you come to a page where you can enter your email address or mobile number. Enter your details and confirm. A message containing your flight details is sent to the email address or mobile number you have provided. When you click on the link in the message, it will open the mobile barcode that you can use in place of a boarding card. Passengers without baggage can pass quickly and easily through airport procedures by showing their barcode to officials at security control and at the boarding gate. We recommend that our passengers take a picture/screenshot of their mobile barcode. If there no internet connection, the barcode will still work from the saved picture.

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When can I check in online?

For tickets purchased from our website, Call Centre, agents or airport sales offices, you can check-in at flypgs.com or our mobile app at the earliest 7 days before your flight and no later than 60minutes before it.

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What is online check-in? What are the benefits?

Check-in is the name for the airport procedure, which includes baggage handling and ticket control. Passengers can check in, before going to the airport, by clicking on the Check-in option on the home page of flypgs.com and entering their reservation number (PNR) and full name details. In addition, at airports where online check-in is in operation, our passengers can also drop their baggage off more speedily at dedicated online check-in counters. At airports where online check-in is in operation, passengers without any baggage can check-in online and get their boarding pass sent by SMS to their mobile phone or by email. They can then go straight to security control with their boarding card and continue on to the boarding gate for their flight.

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Can I check in online from a mobile app?

Passengers can check in using Pegasus apps for iPhone, Android and iPad. Check-in can be completed by selecting the Check-in button from the main menu and entering your reservation number (PNR) and full name details. You can also check in from your mobile phone by going to our mobile site at www.flypgs.com. The mobile barcode sent by email or SMS (or the passbook app for iPhone users) to passengers who check-in on their mobile phone is read by smart barcode readers at the boarding gates for international flights departing from Sabiha Gökçen and other boarding gates at specified airports in Türkiye, allowing passengers to board the aircraft.

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Can I check in online for a transfer flight?

You can check in online for every flight included in your reservation number (PNR). Separate boarding cards can be printed for each flight. We recommend transfer passengers to print up their boarding cards for every connecting flight they have checked in for, before arriving at the airport, in order to save time when catching their connecting flight.

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ADD BAGGAGE

*You can only bring 1 piece of cabin baggage on board, with a maximum size of 55x40x20 cm.

cabin baggage rules

Domestic Flights Baggage Allowance

Essentials	15 kg
Advantage	20 kg
Comfort Flex	20 kg

International Flights Baggage Allowance

Basic	0 kg
Essentials	20 kg
Advantage	20 kg
Comfort Flex	20 kg

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Boarding

What do I need to be aware of before boarding (the last check before entering the aircraft)?

You need to be ready at the boarding gate written on your boarding card, and at the specified time, so that you have plenty of time to settle into the aircraft and store your hand baggage, enabling the flight to take off on time. If you have not arrived at the boarding gate 10 minutes before the scheduled departure time, you run the risk of missing the plane due to ground and terminal rules. To ensure a safe flight and timely departure, each person can only bring one piece of hand baggage, weighing no more than 8 kg, onto the aircraft. For more on this subject, we recommend that you read the General Rules that can be found via our home page.

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Can I take liquids I have purchased in the duty-free shops onto the aircraft?

You can bring one shopping bag of goods bought in the duty-free shops onto the aircraft. It is vital that the products are placed in a bag by staff working in the duty-free shops. Products bought in the stores are sold in specially sealed, transparent plastic bags. Shop employees will place the receipt or receipts for the sold goods into the bag so that the details (purchase date and location) can be read from the outside without opening the bag. The transparent shopping bags will be sealed by staff in the shop and should under no circumstances be opened by the passenger until the final destination of their flight.

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Security Check points

Can I take liquids I have purchased in the duty-free shops onto the aircraft?

If your problem was not resolved, would you like to write to us?

YesNo

What do I need to be aware of before boarding (the last check before entering the aircraft)?

If your problem was not resolved, would you like to write to us?

YesNo

If you have a previous request, you can query it here.

Query Request

Your Request Was Not Sent

Your request was not received due to an error. Please go back, check all the fields and try again.

Track ApplicationGo to Homepage

Your Request Has Been Sent

Your application with record number {0} has been received. You can track your application using the record number.

Track ApplicationGo to Homepage

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